Executive - Analytics & Insights - Customer Service - Business

The Programme

The NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner.  
 
This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations. 

What You Will Do

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center.  
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform.  
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders  
• Provide clear and accurate responses as well as market expertise to stakeholders.  
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption.  
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators.   
• Coordinate both local and international sales requests as part of NIQ global network, driving NIQ’s bottom line across the organization.   
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards.  

Required Skills and Abilities

• At least candidate with Bachelor Degree, business/ analytics/ insights related coursework or background.  
• Fresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, analytics, business/ market analyst, etc.).   
• A candidate who is intrigued about working in the leading global information and measurement company.  
• Proficient in Microsoft Office applications.    
• Good communication and visualization skills – interested in storytelling techniques.   
• Business English knowledge, both verbal and written.  
• Additional Asian language skills is an advantage.  
• Ability to work independently and in a team within a virtual environment.   
• Open to change, integrity & client centric mindset. 

Remote hybrid-based role, must be physically located within Philippines and candidate must be a Country/Region Resident. 
 
About Us: 
 
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.  
 
In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.  
 
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.