Consulting Analyst - Digital Customer - Salesforce - IT

The Programme

This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.  

Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences. 

As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts.  

Eighty percent of the customer moments that make up their brand happen in the sales and service experience.  

We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners. 

What You Will Do

• Collecting and understanding client business and technical requirements.  
• Developing techno functional solutions within Salesforce – with focus on Sales and Service.  
• Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce – Cloud for Customer, Sales Cloud and Service Cloud platform.   
• Interacting with internal, client and partner stakeholders.   
• Participating in solution design, implementation, and systems integration.   
• Contributing to overall deliverables.   
• Supporting project team on on-going project activities to ensure project is delivered on-time, on budget.  
• Continuously engage and follow up end to end customers’ journey.  

Required Skills and Abilities

• In your final year of study or recent graduate between 0-2 years of work experience.   
• Strong academic performance in Business, Engineering, Computer Science, IT, or related field 
• Able to run workshops to define requirements and use cases.   
• Experience of capturing business requirements.   
• Understanding of CRM processes (e.g., Sales Transformation and Service Excellence best practices, use cases, architecture principles).   
• Able to carry conversations as a consultant with different levels of stakeholders. 

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community.  
 
Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential.  
 
We are always looking for people with relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.  
 
So, what are you waiting for?  
 
Join the winning team now.