Systems Administrator

What You Will Do

• As part of the Emma IT team, you will be responsible for the overall technical support of our employees and external employees, such as freelancers and contact center agents.  
• You will address incidents and requests stated by users via ticketing system, email, or teams chat globally.  
• You will take full ownership in maintaining, improving, and configuring the different systems, tools, and applications used within Emma.  
• You will be responsible for creating detailed documentation regarding the newly implemented systems, tools, and applications within our environment and/or the improvement thereof.  
• You will support the senior members of the team in systems implementation, process improvement and project initiatives.  
• You will maintain and manage all computer hardware, video conferencing assets and network infrastructure.  
• You will support in all ad-hoc tasks. 

Required Skills and Abilities

• You have completed Bachelor’s Degree in Information Technology or related course.  
• You are a fresh graduate or have at least 1-2 year of experiences as Helpdesk or Technical Support in a fast-paced industry.  
• You have experience in ticketing management tools and reporting.  
  You are highly engaged with Microsoft client products.  
• You have knowledge and experience of Office 365.  
• You have excellent communication and collaboration skills.  
• Knowledge and skills in Microsoft Azure Environment, Office 365, Atlassian (Jira, Confluence, Trello, etc.) are a big plus!

We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals.  
 
Want your ideas to have an impact and your career to grow?  
 
Then Emma is the right place for you. 
 
About Us: 
 
We are Emma – The Sleep Company.  
 
We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 750 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.  
 
Our work culture is built on strong values promoting community, agility, and ownership.  
 
Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally.