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Management Trainee - Workforce Management

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The Programme 

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. 
Inviting applications for the role of Management Trainee, Workforce Management - In this role, you will be responsible for providing Workforce Management support, including forecasting, staffing and scheduling, real-time monitoring, and operations management reporting and analysis. 
Are you the one we are looking for? Apply now! 

What You Will Do 

This is a full-time role and would involve leading various tasks like the following, indicative - but not limited to: 

  • Collaborating with operational leaders by developing and refining processes improving balance between employee/company/client requirements.
  • Consulting with business partners to analyze staffing requirements and align staffing to improve results.
  • Utilizing root-cause analysis, trend analysis, and after-action reporting to ensure detailed results.
  • Preparing efficient schedules meeting or exceeding business goals.
  • Configuring, prioritizing and maintaining forecasting/scheduling databases, agent information databases.
  • Handling all Internal and External reports.
  • Gathering and publishing all contractual SLAs and KPIs.
  • Gathering and publishing all operational metrics related to WFM (Productivity, Efficiency and SLAs).
  • Gathers and maintains the historical database.
  • Builds innovative solutions in reporting.
  • Collaborates with WFM Manager to identify and build on reporting needs.
  • Works closely with business leaders in understanding the business needs and provide MIS solutions that meets those needs.
  • Interprets and analyzes the data then provides recommendations from a data perspective.
  • Attends centralized or site management meeting, as required.
  • Support process improvements, Lean/Six Sigma projects.
  • Other assigned tasks as required by the business. 

Required Skills and Abilities 

  • Must have at least a high school diploma.
  • Proven experience in WFM functions, i.e. forecasting, scheduling, real-time management, MIS reporting.
  • Previous experience in reports management, and automation is an advantage.
  • Strong personal and interpersonal skills.
  • Comfortable to have discussions with operations.
  • Excellent analytical skills.
  • Willing to learn ins and outs of any business.
  • Able to work with minimal direction.
  • Must have intermediate knowledge in MS Excel.
  • Knowledge in crafting VB Macro and MS Access is an advantage.
  • Intermediate, computer skills with the ability to navigate multiple windows applications and use searching tools to find information.
  • Familiar working with Microsoft Office Applications (Word, PowerPoint, Outlook). 
Closing in 18 days
Closing in 18 days
  • Job type:Graduate Jobs
  • Citizenships:

  • Locations:


  • Closing Date:6th Nov 2020, 6:00 pm


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