HRDirect Contact Center a& MyID Intern - Administration

What You Will Do

• Assist in handling ticket inquiries and maintaining records related to ECM (Employee Compensation Management). 
• Provide prompt and friendly responses to ticket inquiries and support the resolution process 
• Backend support to MyID, and assist in extracting and providing reports to stakeholders regularly 
• Collaborate with team members to communicate updates and follow up with stakeholders regarding their inquiries. 
• Support the creation of templates for report automation and assist in updating DTP (Desktop Procedures) for improved efficiency. 
• Help in ensuring proper documentation and organization of all relevant information. 
• Aid in maintaining open lines of communication with stakeholders and contribute to addressing any concerns or issues promptly.

Required Skills and Abilities

• Must be an Undergraduate Student currently enrolled in a college/university studying Business Studies/Administration/Management, Human Resources, Organizational Development or other related courses. 
• Knowledge of Microsoft Office (Word, Excel, and PowerPoint) is required. 
• Proficient in both verbal and written English communication skills. 
• Must be able to organize, manage multiple projects, and execute key deliverables within required timeframes.

Must be able to provide a signed Memorandum of Agreement, Endorsement Letter, and Medical Certificate from the college or university. Must be able to render at least four (4) months of on-the-job training or internship. 

About Us: 
 
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. 

If you love challenging the status quo, join our community of 50,000 pioneers around the globe. 

The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All leave your mark for more sustainable growth. 
 
Dare to make an impact?