Retail Belgium Data Gathering Analyst - Customer Service

The Programme

You will be working in a dynamic and fast-paced environment where we adopt change and do our best to be a step ahead.  
 
Our team is made up of KYC professionals who aim at delivering the best-in-class service for our stakeholders.  
 
If you are passionate about challenges and enjoy looking for ways to a better, smarter and more efficient way of working, then this is your place! 
 
Working time per task:

EN: Conducting background research

• 20%.

EN: Analysis of customer information

• 20%.

EN: Documenting investigations

• 20%.

EN: Customer outreach and Mailbag management

• 40%.

Required Skills and Abilities

• You have a minimum of 1 year of work experience related to KYC / AML Customer Due Diligence (preferred). 
• You are a fresh graduate and aiming to be exposed to the KYC world. 
• You are detail oriented, highly organized, adaptable and a team-player. 
• You have an understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance. 
• You are fluent in English (C1), reading and writing; good research and navigation skills. 
• You have an academic degree.

You'll get extra points for:

• Experience in managing various mailbags or several inboxes. 
• Intermediate (B2 level) and above in French and Dutch.

About Us: 
 
We hire people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on more responsibility.  
 
In return, we’ll back you to develop into an even more awesome version of yourself.  
 
With around 57,000 employees in over 40 countries, there is no shortage of opportunities. Show us initiative and we’ll let you make a difference.  
 
ING is a great place to join. We work in a highly dynamic environment where people are trusted to make decisions and every voice gets heard. If you have an idea how to make things better, you’ll be encouraged to make it happen – regardless of your position.   
 
We’d love to meet you.