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The Programme

We Offer: 
 
Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems.  
 
You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded. 
 
On leadership and mentoring, Maersk has a nurturing management culture.  
 
Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities. 
 
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

What You Will Do

• To deliver customer service in line with the Maersk brand, customer value proposition and guiding principles. 
• To execute the various export and import customer service processes as per global design. 
• Assist customers with their issues keeping close communication with our co-workers locally or overseas in order to ensure prompt handling of exceptions or concerns. 
• Read and reply to correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel.  
• Propose and support initiatives for continuous improvement of Customer Service processes.  
• Attending export- or import-specific processes as assigned in the team, namely: Import-specific processes.  
• Complete import process, complying with SLAs and global process design.  
• Execute pre-arrival and import manifest process.  
• Facilitate completion of documentation process, closing of open export tasks.  
• Support with proactive activities that facilitate smooth cargo readiness and delivery orders to ensure high levels of customer experience and avoid additional costs.  
• Work in close coordination with Area Partners on needed follow-up to ensure smooth delivery of cargo to the customer as per agreed contract terms. 

Required Skills and Abilities

• Graduate of any bachelor's degree preferably logistics related course.  
• Fresh graduates are welcome to apply. 
• 2 years in shipping, forwarding, supply chain operations, BPO. 
• 1 year customer Service transactions/processes and dealing with direct customers.  
• 1 year coordinating with shipper, warehouse, carriers, end customers.

About Us: 
 
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers' supply chains.  
 
As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people.  
 
With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.