Business Process Associate

The Programme

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders?  
 
You’ve come to the right place.  
 
The Opportunity: 

The customer is the focus of everything we do, and millions of end users rely on our products daily.  
 
We believe in the value of empowering Business Process Associates with the resources to solve critical problems for the future of our business, which is why we need you.   
  
On the job you will:

• Process 3 major work types, and other complex transactions. 
• Responsible for handling cross training as SMEs. 
• Perform mentoring and transactional coaching to the team. 
• Such other duties and functions as assigned by Operations Management

Required Skills and Abilities

What motivates you?  

• You obsess about customers, listen, engage and act for their benefit.   
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes.   
• You thrive in teams and enjoy getting things done together.  
• You take ownership and build solutions, focusing on what matters.  
• You do what is right, work with integrity and speak up  
• You share your humanity, helping us build a diverse and inclusive work environment for everyone. 

We are looking for someone with: 

• Education: Must be Bachelor's degree holder preferably business/ finance course.  
• Experience: Open to entry level/ fresh graduates. 
• Schedule: Amenability to work on fixed Night shift, weekends, and Philippine holidays (when needed).   
• Location: Amenability to work in UP Ayalaland Technohub, Quezon City.  
• HYBRID Work Arrangement – amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation).  

Minimum skills:

• Proficiency in Microsoft Office skills.  
• Possesses the ability to multi-task.  
• Good Communication and analytical skills. 
• Flexibility and ability to adjust and succeed in a rapidly changing, fast paced BPO environment.  
• Demonstrated problem resolution skills.  
• Attention to detail. 

Our commitment to you:

• Our mission; to be a part of making Decisions Easier and Lives Better. 
• A leadership team dedicated to your growth and success. 
• A bold ambition and set of goals to be a leader in driving transformation in our industry.  
• Our best. Every day. 

About Us: 
 
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.  
 
With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.  
 
We have more than 38,000 employees, over 115,000 agents serving ~33 million customers worldwide, and over $1.3 trillion in assets under management and administration.