Associate Technical Support Engineer-ERP-Accounting-Oracle NetSuite-Graduate

The Programme

Associate Technical Support Engineer (ERP) participates in an initial onboarding experience focused on building customer management, technical knowledge through training, development, and shadowing. 
  
After onboarding, you’ll utilize your experience to progress your career with NetSuite. We cultivate the professional development of our team members while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite’s future.  
 
As you find success in your role, Associate Technical Support Engineer (ERP) can continue to shape their career and progress into different positions within the NetSuite Organization.

What You Will Do

• Your primary task will include the following but not limited to: provide technical support to Oracle global customers, deliver resolution through inbound and outbound phone calls and emails, perform highly complex troubleshooting and analysis, and actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs. 
• In this role, you will be our customers’ first point of contact, responsible for delivering world-class customer support experience to maximize their use of Enterprise Resource Planning (ERP) software.  
• Continue to practice, train your expertise in accounting, and acquire new skills in performing it in the IT Industry.  
• As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Required Skills and Abilities

• 2024 Graduates with Bachelor’s degree in Accountancy, Accounting Technology or a related discipline.  
• You have the knowledge and understanding of the types of accounting such as (but not limited to) Financial and Cost Accounting.  
• You have a good understanding of the steps in the accounting cycle.  
• You have a basic knowledge of MS Office applications such as Excel, Word, PowerPoint, etc. 
• You are tenacious with a “get the job done” attitude, and you can find a way to solve the most complex of problems with creativity and inventive thinking.  You are passionate about delivering results that make a difference for our customers.  

What we'll give you:

• An opportunity to start building a long-term career with a global tech leader with on-the-job training, resources, and mentorship.  
• An opportunity to learn directly from experts in the tech field through a coaching and mentoring program which pairs you with an experienced Support Engineer.  
• Work at our office in Ayala, Makati and on night shift/graveyard hours. Currently on a hybrid work arrangement.  
• Career growth options that support your skills and passions. 
• Competitive salary and benefits. 

How is it done:

• Send your profile/application through the Oracle Career Site.  
• Shortlisted candidates will be invited to schedule & confirm their HR interview.  
• Be ready for Technical Interviews with hiring managers.  
• Get an Offer and process your requirements & background check.  
• Attend the Keep Warm Sessions and get acquainted with your team.  
• See you on Day 1! 

A career at Oracle is defined by you.  

We give you the freedom—and the skills—to write your own success story. Whatever avenue you go down, you’ll gain priceless learning experiences and be supported to become your best self.

About Us: 
 
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.  
 
Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. 
 
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.