Oracle NetSuite Graduate Program - Associate Technical Support Engineer

The Programme

The Customer Success Associate Development Program (CSADP) prepares entry-level candidates for an exciting and rewarding career within Oracle NetSuite.   
 
Associate Technical Support Engineers participate in an initial onboarding experience focused on building customer management, technical knowledge through training, development, and shadowing. 
 
Our onboarding experience builds well-rounded individuals by providing opportunities to develop business acumen and technical skillsets while learning first-hand how to improve our customers’ businesses as an advocate to their technical needs; thereby gaining valuable experience across multiple business environments before entry into the Support Organization. 
 
After onboarding, you’ll utilize your experience to progress your career with NetSuite.  We cultivate the professional development of our team members while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite’s future.   
 
As you find success in your role, Associate Technical Support Engineers can continue to shape their career and progress into different positions within the NetSuite Organization.

What You Will Do

  • Provide phone and online support to NetSuite Customers. The types of Customers we encounter ranges from the non-technical resources to actual in-house or third-party developers. 
  • Adapt to the fast-paced nature of the NetSuite Cloud Based Software, for the SuiteCloud Product Area, new proprietary technologies and innovations are being pushed yearly. 
  • Work on a permanent night shift and hybrid setup; or as dictated by Support’s business need. 

Required Skills and Abilities

What you’ll bring:

  • You understand software development lifecycle (SDLC) methodologies, system architecture, object-oriented design, web frameworks and patterns, and you can build web applications using Java/.NET/PHP, C#, ASP, Web Services, SOAP, XML REST, and Ajax. or similar development languages. 
  • You understand web technologies/standards (HTML, JavaScript), unit testing, and defect management tools, and knowledge of web service integration using REST. 
  • You are tenacious with a “get the job done” attitude, and you can find a way to solve the most complex of problems with creativity and inventive thinking.  You are passionate about delivering results that make a difference for our customers.  
  • You are curious and resourceful in nature and will use the tools and resources available to you to seek answers before seeking support. 
  • You are confident in your ability to manage competing priorities and multiple tasks.  You know how to pivot when you need to and manage your time in a fast-paced and dynamic environment. 
  • You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction. 
  • You are a collaborator who understands the importance of teamwork when getting the job done. 
  • You have a Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.

What we’ll give you:

  • Competitive salary with exciting benefits. 
  • 6-week onboarding and training so you’re ready to make an impact. 
  • Flexible and remote working for the ideal work-life balance. 
  • Exposure to the full tech stack so you can find your calling. 
  • Freedom to define your career aspirations and choose your path forward. 
  • Self-driven, industry-leading training that will help you advance. 
  • An open-hearted culture that will champion what makes you unique.

Apply Before – 13 June 2023. 
 
A career at Oracle is defined by you. We give you the freedom—and the skills—to write your own success story.  
 
Whatever avenue you go down, you’ll gain priceless learning experiences and be supported to become your best self. 
 
About Us: 
 
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems.  
True innovation starts with diverse perspectives and various abilities and backgrounds. 
 
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives. 
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 
 
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.  
 
We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. 

Closed 10 months ago
Closed 10 months ago
  • Job type:Graduate Jobs
  • Disciplines:
    Computer Science, Engineering Software, Information Technology
  • Citizenships:
  • Locations:
    Philippines
  • Closing Date:13th Jun 2023, 6:00 pm

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