Technical Analyst 2 -Support- ERP - Q2 FY2024

The Programme

Why ORACLE + NetSuite? 
 
To start, you’ll be surrounded by hard-working, innovative, caring people — invested in our customers and the community.  
 
If you’re looking to share your outstanding perspective and ideas at a collaborative table and help equip all kinds of businesses to achieve their visions. 
 
This is for a Permanent role and requires you to work at our office in Ayala, Makati and on night shift/graveyard hour and at least twice in a week report to office

What You Will Do

• You will continue to practice, train your expertise in Accounting and acquire new skills in performing it in an IT Industry. 
• Your primary task will include the following but not limited to: 
• Provide technical support to Oracle global customers 
• Deliver resolution through inbound and outbound phone calls and emails 
• Perform highly complex fixing and analysis 
• Actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs 
• In this role, you will be our customers’ first point of contact, responsible for delivering world-class customer support experience to improve their use of Enterprise Resource Planning (ERP) software. 
• As a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues

Required Skills and Abilities

• Possesses at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent. 
• Knowledge of any Accounting Software i.e. SAP, QuickBooks is an advantage. 
• Fresh or recent graduates and Industry shifters from Banks, Financial and Insurance Institutions are welcome to apply. 
• Amenable to work on a night shift schedule. 
• Knowledge of GAAP and ERP/Accounting software (i.e. JD Edwards, SAP, QuickBooks) is an advantage. 
• CPA holders are preferred 
• Confident and can effectively communicate both in oral and written English. 
• Demonstrate excellent customer orientation skills, problem solving and critical thinking skills

About Us: 
 
Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services and engineered systems.  
 
With more than 420,000 customers—including 100 of the Fortune 100—in more than 145 countries, Oracle provides a complete technology stack both in the cloud and in the data center.  
 
Oracle’s industry-leading cloud-based and on-premises solutions give customers complete deployment flexibility and unmatched benefits including application integration, advanced security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.