Technical Analyst 2 - Support - ERP - Q2 FY2024

The Programme

This is for a Permanent role and requires you to work at our office in Ayala, Makati and on night shift/graveyard hour and at least twice in a week report to office. 
 
You will continue to practice, train your expertise in Accounting and acquire new skills in performing it in an IT Industry. 
 
Your primary task will include the following but not limited to:

• Provide technical support to Oracle global customers. 
• Deliver resolution through inbound and outbound phone calls and emails. 
• Perform highly complex fixing and analysis. 
• Actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs. 
• In this role, you will be our customers’ first point of contact, responsible for delivering world-class customer support experience to improve their use of Enterprise Resource Planning (ERP) software. 
• As a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues.

Required Skills and Abilities

• Possesses at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent. 
• Knowledge of any Accounting Software i.e., SAP, QuickBooks is an advantage. 
• Fresh or recent graduates and Industry shifters from Banks, Financial and Insurance Institutions are welcome to apply. 
• Amenable to work on a night shift schedule. 
• Knowledge of GAAP and ERP/Accounting software (i.e., JD Edwards, SAP, QuickBooks) is an advantage. 
• CPA holders are preferred. 
• Confident and can effectively communicate both in oral and written English. 
• Demonstrate excellent customer orientation skills, problem solving and critical thinking skills

Why ORACLE + NetSuite? 
 
To start, you’ll be surrounded by hard-working, innovative, caring people — invested in our customers and the community.  
 
If you’re looking to share your outstanding perspective and ideas at a collaborative table and help equip all kinds of businesses to achieve their visions. 
 
About Us: 
 
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. 
 
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. 
 
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. 
 
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. 
 
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.