Card Personalization Specialist - Fresh Graduates

The Programme

Responsible for monitoring the daily operations of Card Personalization vendor while ensuring low discard level.  
 
Ensures that daily dispatch of cards is within the agreed Turn Around Time (TAT). Prepares timely and accurate daily and monthly reports while complying with the policies and guidelines of the Bank.  
 
How you'll contribute:

Analytical and Critical Thinking 

• Prepares Authorization to Pay (ATP) upon review of billings submitted by card personalization vendor to be able to pay the services rendered by card personalization vendor based on our contract.

Effective Communication Skills

• Escalates to Unit Head and other concerned unit/s any delays, system errors, or system downtime that may affect the credit card production by actively coordinating with card personalization vendor and colleagues to prepare respective unit/s in case of longer delays. 
• Coordinates with Marketing on credit cards' images/FA (Final Art) to be submitted to GSD (General Services Department) for ordering to ensure that the image shown in our credit cards reflect our current branding.

Governance, Control and Risk Management

• Monitors the daily operations of card personalization Vendor by regularly coordinating with the vendor to determine that services rendered by the vendor are within the Service Level Agreement (SLA). 
• Reviews and updates the procedure manuals of the unit by confirming that all new processes or new regulatory guidelines are reflected in the manuals to ensure that there will be no lapses in the credit card production process.

Information / Records Administration

• Monitors inventory of blank credit cards and credit card collaterals by conducting a monthly physical count offsite (card personalization vendor office/vault) and daily balancing of credit cards based on files provided by vendor and files extracted from the system to ensure that there is enough supplies of blank credit cards and credit card collaterals. 
• Handles decrypting of return files from card personalization vendor by accessing the SFTP server to start with the credit card inventory balancing and checking if credit cards were correctly processed. 
• Ensures secured filing and timely shredding of spoilage, captured, and RTS credit cards received from third party service providers and colleagues by storing spoilage, captured, and RTS credit cards in a secured room which have dual access control to comply with the Bank's policies in data privacy. 
• Consolidates and sends list of credit cards for divert to Card Releasing Unit based on the master list of credit cards for divert and the list of embossed credit cards from card personalization vendor to assist them in preparing necessary endorsements for the credit card delivery.

Process Improvement

• Prepares BRD, test scripts, and performs user acceptance testing for all enhancements in credit card production based on existing credit card products and the Project team's instructions to achieve the desirable outcome of the enhancements. 
• Recommends process improvements and innovations that can simplify the credit card production procedure by reviewing the credit card production procedures regularly to help Business achieve its goals.

Risk Management, Security, and Information Assurance

• Maintains the confidentiality of credit card features and security codes by following the Bank's guidelines on data retention and data privacy to ensure that the Bank complies with the regulatory bodies. 
• Submits requests for additional inventory (both blank credit cards and credit card collaterals) to be used by card personalization vendor based on Business' approval to guarantee that we have enough supplies for credit card production. 
• Submits to the Unit Head the daily and monthly reports in a timely and accurate manner using the monitoring files for reporting as well to the operations dashboard. 
• Ensures that reports submitted by card personalization vendor matches with the unit's monitoring file or master list to guarantee that there are no missing credit cards, and all credit cards are accounted for. 
• Performs regular site visits to card personalization vendor and conducts inventory check by physical counting the inventories stored with the vendor to ensure that all inventories are accounted and that the card personalization vendor complies with the Bank's requirements.

Performs other related tasks which may be assigned from time to time.

Required Skills and Abilities

• Bachelor's Degree in any field of study. 
• Fresh Graduate / less than 1 year of experience. 
• Knowledgeable in MS Office. 
• Good communication and decision-making skills. 
• Able to work with minimal supervision; keen on details.

About Security Bank 
 
We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney. 
 
We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered. 
 
Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done. 
 
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.