Sales Service Associate - Marketing - Fresh Graduates

The Programme

As a Sales Service Associate, you will be responsible to provide service and administrative support to the Business Banking sales team and sales support team, specifically, in the aspect of service delivery and documentary fulfillment requirement for any product or service engagement.  
 
You will provide support in addressing queries and resolving problems raised by external and internal customers, stakeholders, and other parties. Also, you will engage 3rd party partners (ex. Developer, FWD, PGC, etc.) for various engagements set by sales, service support and process management team.  
 
You will also be responsible for handling engagement with internal partners for loan application and origination process (ex. bank statement encoding, dedupe, credit investigation, credit appraisal, documentation, etc.)

How you'll contribute

• Assist the sales and service support team on the following functions:   
  
  • Product Documentation (Lending and Non-Lending). 
  • Loan application and loan origination requirement. 
  • Collection and other post booking transactions. 
  • 3rd party engagement. 
  • Administrative Support. 
• Assist in the coordination with internal units to support unit’s day-to-day operation. 
• Assist in the follow through communication to clients in all available channels (email, SMS, Fax, letter) as instructed by the service support officers. 
• Assist sales and/or client for any product (ex. deposits, insurance, channels, etc.) servicing related request. 
• Observe proper documentation of client’s inquiry, request and/or complaint. 
• Complies with policies, procedures and guidelines across all processes functions and processes. 
• Assist unit head on any process improvements initiatives and establishing service level agreement with other internal units.

Required Skills and Abilities

• Bachelor's Degree in Business Administration, Marketing, Accounting or any related field. 
• Knowledgeable with MS Office. 
• Effective communication skills and sense of urgency. 
• Able to communicate effectively with customers.

Fresh graduates are welcome to apply. 
 
About Security Bank: 
 
We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statistica, and Best Bank for Diversity and Inclusion, awarded by Asiamoney. 
 
We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered. 
 
Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done. 
 
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.