Data Analyst -Fraud Analytics- Operations

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.  
 
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.  
 
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

What You Will Do

• Investigate fraudulent activity, dig through data to identify behavioral patterns, calculate losses, and propose solutions to mitigate and prevent them. 
• Develop automated monitoring reports, detection and notification tools for suspicious transactions occurring across Shopee’s different businesses. 
• Test new fraud tools and technologies and uncover new modus operandi of cybercrimes. 
• Propose new features on Shopee that can deter or prevent further fraud and conduct necessary research and data simulations. 
• Work with the Legal and Data Privacy teams to address criminal activities and provide evidence for potential litigation or reporting for Anti Money Laundering. 
• Assess potential risks and process vulnerability of campaigns, promos, and new businesses. 
• Experience a unique opportunity to work in a multi-industry role that encompasses e-commerce, Fintech, and Consumer Credit.

Required Skills and Abilities

• Experience in SQL is crucial, or exposure to other data-mining tools. 
• Fresh graduates with strong analytical skills and the ability to demonstrate self-leadership and project management are welcome. 
• Bachelor’s Degree in Statistics, Mathematics, Industrial Engineering, Management Engineering, Physics, Economics, or equivalent data-savvy fields are prioritized. 
• High level of data literacy and strong analytical and investigative skills and critical thinking are required for this position. 
• Ability to work with different types of people. 
• Strong English communication skills, both written and spoken, and the ability to communicate insights from data to business units. 
• Some experience in Analytics for Fraud or Risk Management in e-Commerce, Banking, Fintech, Credit, Remittance, or other relevant fields is highly preferred. 
• An in-depth understanding of Shopee, Shopeepay, and SPayLater as a user is an advantage. 
• A deep love for improving processes and crafting innovative solutions. 
• A strong sense of integrity with handling of sensitive personal information, and a passion to serve victims of fraud.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.  
 
It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.  
 
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.