Hub Coordinator – Operations - Business - Shopee Xpress - NCR

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.  
 
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.  
 
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

What You Will Do

• Manage day-to-day hub operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control. 
• Conducts team briefing and documents minutes of the meeting. 
• Oversees agency teams in backroom, as well as coordinates w/ rider support team and occasionally supervises drivers / riders. 
• Performs essential duties such as hiring and training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism. 
• Creates, reviews and validates reports coming from the hub. 
• Assists Customer Support team in call outs to solve Customer support escalations. 
• Ensure Hub KPIs are effectively met. 
• Conducts process improvement initiatives & implements / spearhead projects geared towards increasing Hub productivity.

Required Skills and Abilities

• Has held a leadership role in a division or team, within a warehouse or hub environment. 
• Experienced in e-commerce fulfillment. 

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.  
 
It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.  
 
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.