Associate -Client Support- Telecommunications & Media Technology - Finance

The Programme

About the Role: Associate, Client Services (Telecommunications and Media Technology). 
 
The Team:  

The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the USA, Argentina, Philippines & Pakistan makes it a truly global team.  
 
Members of the team get to learn in-depth industry knowledge, produce research and develop technical skills.  
 
In addition, members get to learn Capital IQ Pro platform, produce webcast presentations and develop technical skills, such as Excel and SQL. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research etc.).  
 
Responsibilities and Impact:

• Providing the highest level of data, functionality and product support to S&P Global clients researching/analyzing appropriately and using all available resources.  
• Answering in bound phone calls, emails, chats from external clients 

Effective Workflow Management including: 

• Logging and tracking information in the appropriate systems in an accurate and timely manner  
• Advanced cases are passed to other departments following procedures.  
• Chip into operational efficiency by applying the Lean principles to the day-to-day job.  
• Use Diagnostic Techniques to go beyond client wants and delve into the why.  
• Record and deliver personal/workflow-based client training with adequate support and oversight.  
• Participates in user acceptance testing efforts within area of focus to ensure that products meet the highest standard for client experience.  
• Document different client queries for product associates in order to build a central repository of information which can be accessed by internal partners on how to best use the product. 

Required Skills and Abilities

Basic Qualifications: 

Overall successful candidates are bright, fast learners with a strong interest in learning about financial markets within the Telecommunications and Media Technology sector. 

We’re also looking for individuals with: 

• Exceptional communication and interpersonal skills  
• Minimum of a bachelor’s degree, preferably in Telecom and Media Technology, Economics, Finance and/or relevant work experience.  
• We are leaning towards hiring Fresh graduates or people with 1-2 years of experience.  
• Working knowledge of Microsoft Excel.  
• Desire and flexibility to learn and grow in an ever-changing environment.  
• Must have excellent oral and written English communication skills.  
• Must be willing to work on a Night Shift. 

Preferred Qualifications: 

• 0-2 years working experience.  
• Customer service working experience  
• Knowledgeable in finance, Telecommunications and Media Technology industry or the global economy.

About S&P Global Market Intelligence: 
 
At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. 
 
About Us: 
 
At S&P Global, we don’t give you intelligence—we give you essential intelligence.  
 
The essential intelligence you need to make decisions with conviction. Together, the divisions of S&P Global -- including S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices, and S&P Global Platts -- are the foremost providers of essential intelligence for the capital and commodities markets. 
  
Whether it's analyzing data, innovating technology, or developing market insights, we're always looking for intellectually curious, progressive and passionate thinkers to join our team.  
 
With over 20,000 employees working across 95 offices around the globe, the diverse and vibrant community at S&P Global is unlike one you’ll find anywhere else.