Service Desk Intern

The Programme

As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape. 
 
At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become engineered to do good in whatever path you take.  
 
By choosing to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital information.

What You Will Do

• Provide first line of IT support via phone, email, chat. 
• Manages service desk support tickets and requests. 
• Assist in onsite meetings, events, and physical troubleshooting/repair of hardware and connectivity. 
• Can coordinate process to other service teams as necessary.

Required Skills and Abilities

• Enrolled in a bachelor's degree in Information Technology, Information Systems, Computer Engineering, Computer Science, or any related courses. 
• Can render 500+ internship hours. 
• Recommended to learn and work onsite or on a hybrid set-up. 
• Knowledgeable in network security, troubleshooting. 
• Familiar but not limited to the following applications: Desktop Windows OS, Desktop MAC OS, Microsoft applications, Microsoft teams, windows server, Business applications (zoom, adobe).

Be Passionate.

Be Innovative.

Be a Trender.

Be #EngineeredToDoGood. 

 
For over 30 years, Trend Micro's unwavering vision has been to make the world safe for exchanging digital information.  
 
Security is our entire focus, and it shows. This single-minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats. 
 
We embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe.  
 
At Trend Micro, we're always looking for top talent and you will work with the best. With us, you have the opportunity to thrive in an industry that is dominating the news worldwide.