Customer Experience - CX - Reports Specialist - Statistics - U-Fresh

The Programme

The Customer Experience (CX) Reports Specialist will be responsible in designing and creating CX weekly dashboards and reports.

What You Will Do

• Understand the day-to-day operations and demands of each customer group to better understand the needs of the report. 
• Create dashboards (Power BI) tailor-fit per customer (sharing examples below). 
  
  • Service. 
  • Inventory. 
  • Availment reports. 
  • Orders/ bookings. 
  • Ecomm Forecast Accuracy Tracking. 
  • Covers Report. 
  • Day to day Reports Automation.

Required Skills and Abilities

• Bachelor’s degree in sciences (preferably IE, Engineering or Statistics major). 
• Fresh graduates are welcome to apply. 
• Skilled in use of automation tools (ex. Power BI, advanced Excel). 
• Must be willing to learn and adapt in a fast-paced environment. 
• Knowledgeable in basic Supply Chain operations and Data analytics. 
• Strong Service Orientation. 
• Excellent Communication Skills. 
• Critical thinker and highly analytical. 
• Knowledge of SAP is an advantage. 
• Amenable for a fixed term contract role for 6 to 12 months.

About Us: 
 
Be part of the world’s most successful, purpose-led business.  
 
Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good.  
 
Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen.  
 
Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.  
 
Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work.  
 
Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you.  
 
As you work to make a real impact on the business and the world, we’ll work to help you become a better you.