Associate Operations Processor for WB Correspondent Banking Operations

The Programme

Job Expectations:

• Responsible for investigation of payment inquiries from Global clients (internal/external) that arise due to incorrect SWIFT, Telex, FED payment instructions and/or investigation of the validity of the funds being transferred to/from the Correspondent Bank. 
• Investigates payment related inquiries or services to clients (Financial Institutions) which includes sending SWIFT, FEDWIRE and CHIPS messages; Return and cancellation of payments; Hold funds in the general ledger and re-effecting payments. 
• Corrects and creates different payment message types (SWIFT, FED WIRE, CHIPS, Telex) used by the payment parties. 
• The team currently supports multiple pools – Unable to Apply, Debit Authorization, Amendment and Cancellation pool @RWF22.

In this role, you will:

• Perform general clerical operations tasks that are routine in nature. 
• Receive, log, batch, and distribute work. 
• File, photocopy, and answer phones. 
• Prepare and distribute incoming and outgoing mail. 
• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles. 
• Work under close supervision following established procedures.

Required Skills and Abilities.

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Bachelor’s degree holder, preferably Business courses. 
• Experience in banking, payments/settlements with knowledge in SWIFT, Telex and Intellitracs is an advantage or preferred. 
• Open to fresh graduate (completed business, accounting or any finance related degree). 
• Sound Risk management mindset and a good understanding of compliance, AML / OFAC.

Applications Close – 28 July 2024 
 
About Us: 
 
Today, Wells Fargo is a leading financial services company with approximately $1.9 trillion in assets.  
 
In the U.S., it serves one in three households and more than 10% of small businesses and is a leading middle-market banking provider. 
 
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.